Privacy Policy

1. Overview

DHB Cleaning (“DHB”, “we”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, hold, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). [PLACEHOLDER — legal review]

2. Information we collect

We may collect your name, contact details, business or property address, and details of the cleaning services you enquire about, primarily through our quote form and contact channels. [PLACEHOLDER — legal review: confirm full data collection scope]

3. How we use your information

We use your information to respond to enquiries, provide quotes, deliver cleaning services, and communicate about your bookings. We do not sell your personal information. [PLACEHOLDER — legal review]

4. Disclosure of information

We may disclose personal information to staff or contractors delivering the service, and as required by law. [PLACEHOLDER — legal review: confirm any third-party processors, e.g. CRM or email providers]

5. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. [PLACEHOLDER — legal review]

6. Access and correction

You may request access to or correction of your personal information by contacting us at hello@dhbcleaning.com.au, in line with your rights under the Australian Privacy Principles. [PLACEHOLDER — legal review]

7. Complaints

If you have a concern about how we’ve handled your personal information, please contact us at hello@dhbcleaning.com.au. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). [PLACEHOLDER — legal review]

8. Contact us

For privacy questions, contact DHB Cleaning at hello@dhbcleaning.com.au or (08) 6000 0000.